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Print Technical Support Specialist - 40k DOE - Cambridge
Cambridge (Full Time, Permanent) £30,000 - £40,000 / Year
Print Technical Support Specialist - 40k DOE - Cambridge - Cambridge, Cambridgeshire,
Print Technical Support Specialist
SoCode are working with an innovative company based in North Cambridge who are currently looking for a Technical Support Specialist who will be the product and application support for their new digital printing product range. This role will be to assist field engineers regarding technical queries and provide technical support to end users over the phone. This will involve tracking the technical queries and carrying out statistical analysis to find any trends.
This role will be split into the customer service, technical knowledge, supporting development, validation / introduction of new products and statistical analysis. You will be coordinating work to the 2nd line team, while escalating to the 3rd line team as needed. You will have to have good engineering knowledge to be able to outline, manage and understand any tests or validation requirements to ensure new products compatibility, performance and viability.
To be successful you will have a degree or equivalent in a relevant engineering background, with over 5 years of experience within Inkjet, with technical support experience and have managed expectations of complex technical issues with field based staff and customers. Printing knowledge such as Inkjet, inks, curing, surface tension interaction and substrate knowledge are preferable.
We expect the successful candidate to be offered between £30,000 to £40,000, with an excellent benefits package including pension contributions, 25 days holiday (option to buy), Private healthcare, childcare vouchers, subsidised restaurant and a car lease scheme.
To apply please submit your word CV. If you have not heard from us within 72 hours, please consider your application as unsuccessful.