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1st/2nd Line IT Support Engineer – Faslane Area – Salary £DOE
Helensburgh (Full Time, Permanent) £25,000 - £29,000 / Year
1st/2nd Line IT Support Engineer – Faslane Area – Salary £DOE - Helensburgh
Would you like to work in a modern office that has a supportive team environment, tailored career path and excellent benefits? We’re looking to have a chat with 1st/2nd Line Support Engineers to discuss joining an established Aerospace & Global Security organisation based at Faslane. This is a fantastic time to join a forward thinking, innovative and exciting workplace who put their employees and customers at the heart of everything they do. This firm encourages a supportive and family environment, where their employees work hard and are rewarded with career progression paths and learning and development!
Are you who we’re looking for? • You have experience of providing 1st and 2nd line IT technical advice • Deliver strong internal customer service • Troubleshoot and diagnose IT incidents, either offering a solution or escalating to the next point of contact • Providing support in a timely manner • Taking ownership for workload and ensuring that all issues are resolved • System training for new starts and other internal team members when required
What we are looking for: • A pro-active mindset with the ability to take responsibility of your own work • A customer focused attitude • A strong interest in IT, with either proven experience working in this field or an educational certificate • Able to work in a fast-paced environment • Strong listening skills with the ability to identify what is being asked of you and respond appropriately • Ability to manage your own workload
You will be a good all-rounder who is able to work well in a team and is enthusiastic and willing to get involved hands on. This is not a role for a specific technology specialist who will sit in the corner only dealing with their specialism.
To apply for this position please forward your CV using the ‘apply online’ link.
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