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1st/2nd Line IT Support Engineer – Faslane Area – Salary £DOE
Helensburgh (Full Time, Permanent)
£25,000 - £29,000 / Year
1st/2nd Line IT Support Engineer – Faslane Area – Salary £DOE - Helensburgh
Would you like to work in a modern office that has a supportive team environment, tailored career path and excellent benefits? We’re looking to have a chat with 1st/2nd Line Support Engineers to discuss joining an established Aerospace & Global Security organisation based at Faslane. This is a fantastic time to join a forward thinking, innovative and exciting workplace who put their employees and customers at the heart of everything they do. This firm encourages a supportive and family environment, where their employees work hard and are rewarded with career progression paths and learning and development!

Are you who we’re looking for?
• You have experience of providing 1st and 2nd line IT technical advice
• Deliver strong internal customer service
• Troubleshoot and diagnose IT incidents, either offering a solution or escalating to the next point of contact
• Providing support in a timely manner
• Taking ownership for workload and ensuring that all issues are resolved
• System training for new starts and other internal team members when required

What we are looking for:
• A pro-active mindset with the ability to take responsibility of your own work
• A customer focused attitude
• A strong interest in IT, with either proven experience working in this field or an educational certificate
• Able to work in a fast-paced environment
• Strong listening skills with the ability to identify what is being asked of you and respond appropriately
• Ability to manage your own workload

You will be a good all-rounder who is able to work well in a team and is enthusiastic and willing to get involved hands on. This is not a role for a specific technology specialist who will sit in the corner only dealing with their specialism.

To apply for this position please forward your CV using the ‘apply online’ link.

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