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1st Line Support Assistant
Winchester (Full Time, Temporary)
£8.33 - £10.38 / Hour
Starts:  ASAP    Duration: 5 months +
Skills:  1st line support, IT Helpdesk, Windows 7, Microsoft server, Microsoft Office

I am currently recruiting for a 1st line support assistant to work an initial 5.5 month contract in Winchester.

Candidates should have experience working in an IT service desk and have excellent customer service skills.

•To work within a team of approx 10 staff to provide technical support
•Provide customer support over the telephone and carry out fault detection and problem diagnosis.
•Assist in the delivery of projects and programmes as required.
•Create and maintain procedures and project and technical documentation

Skills, knowledge and experience
•Previous experience of delivering IT support is desirable but not essential. A keen interest in IT and customer service is, however, important.
•Good interpersonal skills and the ability to relate well to people at different levels.
•Ability to work quickly and accurately and to deadlines.
•Ability to remain polite and calm under pressure
•Ability to identify, analyse and solve problems in a logical and effective way.
•Ability to quickly absorb information and understand new technologies/solutions.
•Must have an enthusiastic and self motivated approach.
•Take a keen interest in new technologies and trends that can enhance the IT services delivered to customers.

Typical Helpdesk First Level support for:
•Microsoft server 2008 and 2012
•Microsoft Windows 7
•Network Printing
•Microsoft Office applications

Generic role information:
To support the provision of effective and efficient IT services and to assist in the delivery of IT solutions and processes. Act as focal point for IT technical and business issues. Decide on action to be taken to resolve problems and ensure appropriate procedures are followed. Provide advice and implement IT solutions within a prescribed framework of specifications and standards.

If you are interested in this role, please contact Andy at Service Care Solutions on [Admin: Removed] or email [Admin: Removed]